Privacy Policy
Atlas Events Production ("we", "our", "us") is committed to protecting your privacy and handling your personal information fairly, lawfully and transparently.
This Privacy Policy explains what information we collect, how we use it, who we share it with and your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
Atlas Events Production is a UK event production and AV hire company providing event production, audiovisual hire, staging, lighting, sound, LED screens and technical support for commercial and private events throughout the United Kingdom.
Data Controller
Atlas Events Production
Website: https://www.atlaseventsproduction.co.uk
2. What Information We Collect
Depending on how you interact with us, we may collect the following information.
Personal Information
Name
Company name
Job title
Email address
Telephone number
Postal address
Event venue details
Billing address
Payment information where applicable
Communications between you and us
Technical Information
When you visit our website, we may automatically collect:
IP address
Browser type
Device information
Operating system
Website pages visited
Time spent on pages
Referral source
Cookies and similar technologies
3. How We Collect Your Information
We collect information when you:
Submit an enquiry through our website.
Contact us by telephone or email.
Request a quotation.
Book our services.
Subscribe to marketing communications.
Complete a contact form.
Visit our website.
Engage with us on social media.
We may also receive information from trusted business partners or publicly available sources where appropriate.
4. How We Use Your Information
We use your personal information to:
Respond to your enquiries.
Prepare quotations.
Arrange the provision of the services you have requested.
Pass your enquiry to a carefully selected third-party service provider where appropriate so they can contact you directly and deal with your enquiry.
Communicate with you regarding your enquiry or event.
Provide customer support.
Improve our website, services and customer experience.
Send marketing communications where you have consented or where we have a legitimate interest to do so.
Comply with our legal and regulatory obligations.
5. Our Lawful Basis for Processing
Under UK GDPR, we process personal information using one or more of the following lawful bases:
Performance of a contract.
Legitimate interests.
Legal obligation.
Consent.
Where we rely on your consent, you may withdraw it at any time.
6. Marketing Communications
From time to time, we may send you information about our services, promotions or company updates where permitted by law.
You can opt out of receiving marketing communications at any time by:
Clicking the unsubscribe link in our emails.
Contacting us directly.
We will honour your marketing preferences in accordance with applicable legislation.
7. Cookies
Our website uses cookies and similar technologies to improve your browsing experience and help us understand how visitors use our website.
Cookies may include:
Essential cookies.
Performance cookies.
Analytics cookies.
Functional cookies.
Where required, we will request your consent before placing non-essential cookies on your device.
Please refer to our Cookie Policy for further information.
8. Google Analytics
We may use Google Analytics or similar website analytics services to understand how visitors interact with our website.
These services may collect information such as:
Pages visited.
Time spent on the website.
Device type.
General location.
Traffic source.
This information helps us improve the performance and usability of our website.
You can control the use of analytics cookies through our cookie consent tool or your browser settings.
9. Sharing Your Information
We do not sell your personal information.
Where necessary to respond to your enquiry or provide the services you have requested, we may share your personal information with carefully selected third-party service providers. This enables them to contact you directly, discuss your requirements, provide quotations and, where applicable, deliver the requested services.
We may also share your information where necessary with:
Payment providers.
Accountants.
IT support providers.
Website hosting providers.
Email service providers.
Cloud storage providers.
Professional advisers.
Government authorities where required by law.
We only share the information necessary for the relevant purpose and require all organisations we work with to handle your personal information securely and in accordance with applicable data protection laws.
10. International Transfers
Some of our service providers may store or process personal information outside the United Kingdom.
Where this occurs, we ensure appropriate safeguards are in place to protect your information in accordance with UK data protection legislation.
11. Data Security
We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration or disclosure.
Although no method of transmitting information over the internet is completely secure, we continually review and improve our security measures to help protect your personal information.
12. How Long We Keep Your Information
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected or to comply with legal obligations.
Typical retention periods include:
Customer enquiries: up to 24 months.
Customer records: up to 7 years following the completion of services where applicable.
Financial records: up to 7 years.
Marketing records: until you unsubscribe or withdraw your consent.
Retention periods may be extended where required by law or where necessary to establish, exercise or defend legal claims.
13. Your Rights
Under UK GDPR, you have the right to:
Request access to your personal information.
Request correction of inaccurate or incomplete information.
Request deletion of your personal information where applicable.
Request restriction of processing.
Object to the processing of your personal information.
Request the transfer of your personal information.
Withdraw your consent where processing is based on consent.
Lodge a complaint with the Information Commissioner's Office (ICO).
14. Contact Us
If you have any questions about this Privacy Policy or how we process your personal information, please contact us via our contact form.
15. Complaints
If you are dissatisfied with how we have handled your personal information, please contact us first so we have the opportunity to resolve your concerns.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, our services or applicable legislation.
Any updates will be published on this page and will take effect immediately upon publication.